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About Us SUPER PC Multiple Monitor Computing and Display Technology Superstore!

All About Our Company | SUPER PC LLC and Multi-Monitors.com

The Home of the Original and affordable SUPER PC Multiple Monitor Computer!

Welcome to Multi-Monitors.com Home of the SUPER PC Multiple Monitor Computer! We offer a large array of multiple monitor solutions, for all of your multitasking needs. We always have competitively low prices for multi-screen computers, multi-monitor arrays, video walls and many other related products.

We pride ourselves on being Display Solution Experts! Whatever your screen needs are, we can help you to achieve your goal, no matter how big or small! We will always offer you free technology consultations!

With over a decade of Multi-Monitor experience, we are dedicated to serving the customer with the most stable and powerful Multi-Monitor Computers, at the lowest prices anywhere! If you see a lower price for comparable computer or product specs, please let us know and we will attempt to beat that price! If you don't see what you are looking for here, please don't hesitate to contact us. We can design, acquire, and manufacture just about any custom technology order that you may need! As the leading Multiple Monitor products distributor and manufacturer, we always strive to satisfy our valued customers. We understand that when you spend your money, you want to get the product quality and support that you deserve!

Our Multiple Monitor Computer Systems are incredibly priced to compete with ordinary computer systems, so you will gain a lot more computer for your money! Personal computers have become so powerful, that you are simply wasting a large part of your computer system's potential, by using only a single monitor.

You can view the logo slideshow below of some of our previous customers.

Multi-Monitors.com Featured in BusinessWeek Distributors


CUSTOMER SERVICE AND CONTACT INFORMATION

Need Sales Assistance? Please contact us at: sales@multi-monitors.com

For Support questions, please contact us at: support@multi-monitors.com

You can also contact us through Live Chat in the navigation bar on the left.

SUPER PC Phone Numbers:

1 (877) 320-8502 - Call Toll Free

    Press 1 for Order Status

    Press 2 for Support

    Press 3 for Sales

1 (615) 348-1498 - Local Calls (Murfreesboro / Nashville)

1 (813) 579-5505 - Skype ID: Multi-Monitors.com (For international calls)

We offer Top Level Customer Service and Sales Support via Phone, Live Help Chat, or E-mail. On the left of every page, is our "Live Help" Chat Button. If the Live Chat icon displays "Online," there will be a Customer Service Representative available to immediately assist you. If the icon displays "Offline," a live representative is unavailable, but you can still click to e-mail us. The Phone number above is limited to Sales Inquiries only. All technical support questions are limited to e-mail and Live Chat. Please e-mail us with detailed question(s). We will always respond very quickly! We look forward to serving you and hope you always have a great day!

Terms of Service

Note: The following Terms of Service are effective for all orders placed on or after July 1, 2010. To obtain a copy of the previous document, entitled TERMS, AGREEMENTS, AND POLICIES, please send an email to status@multi-monitors.com with "TERMS, AGREEMENTS, AND POLICIES" in the subject line .

1. Definitions

 

(A)

 

For the purposes of these Terms of Service and all conversations, documents, transactions, and communications related and/or pursuant hereto

 

(1)

 

"Domestic" shall mean any relationship where all parties involved are located within the physical boundaries of The United States of America and both order and associated transaction in question are under the sole jurisdiction thereof.

 

(2)

 

"Terms" shall mean these Terms of Service.

 

(3)

 

"Equipment" shall mean any physical item or items to be and/or already sold and/or sent to a specified location.

 

(4)

 

"Product" shall mean any thing or things or to be and/or already sold and/or shipped to a specified location.

 

(5)

 

"Buyer" shall mean the person or entity either presently or formerly in the process of making a purchase from SUPER PC.

 

(6)

 

"Billing address" shall mean the address where the receipt of sale is to be sent.

(7)

 

"Payment address" shall mean the address associated with an account to be used to fund a purchase.

(8)

 

"End-user" shall mean the person presently in possession of equipment purchased from SUPER PC or the person to whom product is to be delivered.

 

(9)

 

"Shipping address" shall mean the real, physical address where product is to be shipped.

 

(10)

 

"Customer" shall mean:

 

(a)

 

Buyer,

 

(b)

 

End-user, and

 

(c)

 

Any other person or entity either currently or formerly engaged in any form of actual or speculative business with SUPER PC.

 

(11)

 

"Supplier" shall mean any entity which provides items which SUPER PC offers for sale.

 

(12)

 

"Designee" shall mean any person, organization, company, or other entity authorized to act as an agent for any specified, limited purpose or purposes.

 

(13)

 

"Representative" shall mean any person, organization, company, or other entity authorized to act as an agent for any and all purposes.

 

(14)

 

"Affiliate" shall mean any person, organization, company, or other entity presently or previously engaged in any business relationship not covered by any other definition in these Terms.

 

(15)

 

"Third party" shall mean any person or entity excluding:

 

(a)

 

SUPER PC,

 

(b)

 

Buyer, and

 

(c)

 

End-user.

 

(16)

 

"Contact information" shall mean:

 

(a)

 

Telephone number,

 

(b)

 

Email address, and/or

 

(c)

 

Physical mailing address.

 

(17)

 

"To ship" shall mean the act of relinquishing custody of product to a person or entity for the purpose of delivery.

 

(18)

 

The noun "shipping" shall mean the charges incurred by sending product to the End-user from either SUPER PC's manufacturing facility or SUPER PC's supplier, to the End-user.

 

(19)

 

"Handling" shall mean shall mean costs associated with sending product to the End-user from either SUPER PC's manufacturing facility or SUPER PC's supplier and may include a small service fee not separately enumerated or listed.

 

(20)

 

"Sales tax" shall mean any government-imposed charge related to the sale, purchase, offering for sale, and/or use of equipment.

 

(21)

 

"Fees" shall mean any charge imposed for any reason either by government, SUPER PC, SUPER PC's supplier, or any third party, which charge is not covered by any other definition in these Terms.

 

(22)

 

"Subtotal" shall mean the sum of an enumeration or list of prices, specifically excluding any applicable shipping, handling, sales tax, and fees.

 

(23)

 

"Grand total" shall mean the sum of an enumeration or list of: prices, shipping, handling, sales tax, and fees.

 

(24)

 

"Payment" shall mean any form of tender accepted by SUPER PC as specified in (A) (2) of these Terms.

 

(25)

 

"Quotation" and "quote" shall mean any document identifying itself as such by conspicuous use of the word "quotation" or "quote" and including specifically:

 

(a)

 

The name and contact information of the person or entity for whom the document is intended;

 

(b)

 

A description of the part or parts requested;

 

(c)

 

A stock number, item number, serial number, or some such other identifier that uniquely identifies each item listed on the document;

 

(d)

 

An enumeration or list of:

 

(I)

 

The prices of each part included in the request,

 

(II)

 

The subtotal,

 

(III)

 

Shipping and handling charges,

 

(IV)

 

Applicable sales tax,

 

(V)

 

Applicable fees, and

 

(VI)

 

The grand total;

 

(e)

 

The date the document was issued;

 

(f)

 

The date when the information contained in the document comes into effect, but if no such date be specified, the information shall be understood to come into effect immediately; and

 

(g)

 

The date whereupon the information contained in the document ceases to be guaranteed to be valid, but if no such date be provided, it shall be understood that the validity of the information shall cease to be guaranteed on the first Sunday following the date when the information comes into effect.

 

(26)

 

"Order" shall mean

 

(a)

 

Any request identifying itself by conspicuous use of the word "order" and including specifically:

 

(I)

 

The name and contact information of the Buyer;

 

(II)

 

The billing address;

 

(III)

 

The name and contact information of the End-user if different from that of the Buyer, or notice that Buyer and End-user are one and the same;

 

(IV)

 

The shipping address if different from the billing address, or notice that billing address and shipping address are one and the same;

 

(V)

 

A description of the part or parts requested;

 

(VI)

 

A stock number, item number, serial number, or some such other identifier that uniquely identifies each item listed in the request;

 

(VII)

 

An enumeration or list of:

 

(i)

 

The prices of each part included in the request;

 

(ii)

 

The subtotal;

 

(iii)

 

Shipping and handling charges;

 

(iv)

 

Applicable sales tax;

 

(v)

 

Applicable fees; and

 

(vi)

 

The grand total;

 

 

And accompanied by payment, and/or

 

(b)

 

Product used in the fulfillment of any such request.

 

(27)

 

"Placed" shall mean an order that has been transmitted to SUPER PC, regardless of whether or not it has been received and/or acknowledged by SUPER PC.

 

(28)

 

"Proper completion" and "properly completed" shall mean an order that has been transmitted to and received by SUPER PC subject to the restrictions on receipt of payment imposed by (B) of these Terms.

 

(29)

 

"Fulfillment" shall mean the completion of SUPER PC's obligation, in whole or in part, under these Terms, and may take forms including but not limited to shipment, cancellation, repair, or refund.

 

(30)

 

"Status" shall mean a stage of the sales process, including but not limited to: placement, receipt, payment, proper completion, production, shipment, delivery, fulfillment, and cancellation.

 

(31)

 

"Ship date" shall mean:

 

(a)

 

For product that has not yet shipped, the date that SUPER PC estimates that either SUPER PC or its supplier will ship said product to the End-user; or

 

(b)

 

For product that already has shipped, the date that SUPER PC or its supplier actually did ship said product to the End-user.

 

(32)

 

"Business day" shall mean any day excluding:

 

(a)

 

Saturdays and Sundays;

 

(b)

 

U.S. Federal holidays;

 

(c)

 

U.S. bank holidays;

 

(d)

 

Any and all holidays in the State of Tennessee and Rutherford County and the City of Murfreesboro therein;

 

(e)

 

Any other day when the Federal government, government of the State of Tennessee, the Government of Rutherford County or the City of Murfreesboro therein is closed for business; and

 

(f)

 

Any day when the Buyer (if a non-individual entity), End-user (if a non-individual entity) and/or SUPER PC is closed for business.

 

(33)

 

"Working day" shall mean any day excluding the following:

 

(a)

 

Saturdays and Sundays;

 

(b)

 

U.S. Federal holidays;

 

(c)

 

U.S. bank holidays;

 

(d)

 

Any and all holidays in the State of Tennessee and Rutherford County and the City of Murfreesboro therein; and

 

(e)

 

Any day when the Buyer (if a non-individual entity), End-user (if a non-individual entity) and/or SUPER PC is closed for business.

 

(34)

 

"The website" shall mean any document transmitted by SUPER PC or its designee, representative, or affiliate by any means whatsoever, upon receipt of a request generated using of the Internet addresses multi-monitors.com, super-pc.com, or any other Internet address owned by SUPER PC or thereto assigned by:

 

(a)

 

The Internet Corporation for Assigned Names and Numbers (ICANN),

 

(b)

 

The Internet Assigned Numbers Authority (IANA),

 

(c)

 

Any Domain Name Service provider (DNS), and/or

 

(d)

 

Any such organization's designee, representative, or affiliate.

 

(B)

 

All dates and times both absolute and relative are expressed in Terms of Central Time as adjusted for Daylight Savings as observed in Murfreesboro, Tennessee, USA.

 

(C)

 

Neither the availability, operation, use, or existence of any website in any way related to SUPER PC, Buyer, and/or End-user shall have any bearing whatsoever on the definition of any term covered under this Section.

 

2. General Provisions

 

(A)

 

In the event that any translation, interpretation, or transcription of these Terms into any language other than American English should result in the meaning of these Terms differing in whole or in part from the American English version of the same, the original, American English language version of these Terms shall control.

 

(B)

 

In the event that any part of these Terms contradict any other part, and except as otherwise stated, the part appearing first in this document shall control.

 

(C)

 

In the event that any part or parts of these Terms are ruled, adjudicated, or otherwise held to be for any reason unenforceable, said part or parts are hereby declared to be severable and shall in no way affect the enforceability of any other part of these Terms.

 

(D)

 

These Terms shall come into full force and effect upon their being made available by SUPER PC on the website, the posting whereof shall constitute proper notice of their full force and effect.

 

(E)

 

By engaging in business with SUPER PC, Customer both implicitly and explicitly agrees to these Terms. These Terms may be superseded by negotiated Terms if so mutually and voluntarily agreed by both SUPER PC and Buyer and/or End-user. If said negotiated Terms do not include language explicitly nullifying these Terms, then these Terms shall apply to the extent that they do not conflict with said negotiated Terms.

 

(F)

 

By properly completing an order with SUPER PC, Buyer explicitly agrees to be bound by the obligations imposed by these Terms, provided Buyer shall have the option to withdraw his consent to these Terms within either the first twenty-four (24) hours after said order is properly completed or until the order is shipped, whichever comes first.

 

(G)

 

Buyer and to the extent applicable End-user agree specifically to abdicate any claim whatsoever against, to indemnify, and to hold harmless SUPER PC for any fault or damage arising from Buyer's or End-user's direct or indirect ignorance of, failure to read, failure to abide by, or violation of these Terms or any part thereof, whether intentional, incidental, or otherwise.

 

3. Terms of Sale

 

(A)

 

Payment

 

(1)

 

SUPER PC accepts payments only in American (United States) Dollars and does not accept partial payments.

 

(2)

 

For domestic orders SUPER PC accepts payment by:

 

(a)

 

All major credit cards,

 

(b)

 

Cashier's cheques,

 

(c)

 

Business and personal cheques,

 

(d)

 

Money orders,

 

(e)

 

Wire transfers,

 

(f)

 

Google Checkout,

 

(g)

 

Federal Reserve and United States notes,

 

(h)

 

Gold and Silver Certificates, and

 

(i)

 

Gold and silver coin;

 

 

but neither by

 

(j)

 

electronic cheques nor

 

(k)

 

traveler's cheques;

 

 

nor does SUPER PC offer credit of any kind. Other forms of payment may be negotiated on a case-by-case basis.

 

(3)

 

Paper and commodity forms of payment are accepted only at face value.

 

(4)

 

Cheques of all kinds, money orders, and all other negotiable instruments should be made payable to SUPER PC, LLC.

 

(5)

 

All payments requiring physical delivery should be sent via United States Postal Service Certified or Registered Mail, Return Receipt requested to:

 

SUPER PC, LLC

Multi-Monitors.com

P.O. Box 11504

Murfreesboro, TN 37129.

 

(6)

 

Payment by wire transfer, cash, cheque, and any and all other forms of payment requiring physical delivery should be sent within one (1) business day of placing order, and Buyer agrees to notify SUPER PC that payment has been sent within one (1) business day of sending payment. Said notification must be sent via email to sales@multi-monitors.com.

 

(7)

 

If payment cannot be sent within one (1) business day of placing order, Buyer must notify SUPER PC within one (1) business day both of the delay and the reason therefor.

 

(8)

 

Failure to notify SUPER PC within a total of two (2) business days from the date of order placement that payment has been sent may result in the order being cancelled prior to delivery of payment, with or without notice to Buyer.

 

(9)

 

Orders cancelled due to lack of notification may be reinstated at Buyer's request and with the consent of SUPER PC within one (1) business day of receipt of payment.

 

(10)

 

Payment received for cancelled orders which are not reinstated within one (1) business day of receipt of payment will be returned at Customer's expense within seven (7) business days and in any such form as is proper to allow deduction of shipping and handling expenses and any other fees incurred by buyer prior to refund of the balance.

 

(11)

 

In the event of dispute involving payment requiring physical delivery, only a physical United States Postal Service Return Receipt will be accepted as proof of delivery for payment.

 

(12)

 

Orders to be paid by Google Checkout, Visa, MasterCard, and Discover may be made online or by telephone.

 

(13)

 

Orders placed online will be confirmed via email by SUPER PC or from the address status@multi-monitors.com within one (1) business day of having been received. Orders placed online and not confirmed via email by SUPER PC should be considered not to have been received by SUPER PC and therefore not properly complete.

 

(14)

 

For security purposes, orders to be paid with anything other than those specified above in 3 (A) (12) are accepted by telephone only.

 

(B)

 

Order placement and fulfillment

 

(1)

 

Third party services necessarily introduce delays into the sales process, which delays may cause irreversible faults into the sales and/or order fulfillment process. Such faults may include but are not limited to:

 

(a)

 

Situations where placement of an order placed through a third party introduces a delay in receipt of order such that SUPER PC appears to fulfill an order behind schedule, when to the best of SUPER PC's knowledge, said order was fulfilled in a timely manner, or

 

(b)

 

Situations where Customer requests through a third party for his order to be cancelled, but said request does not reach SUPER PC until after said order is shipped.

 

 

Therefore

 

(c)

 

SUPER PC's obligation to any order placed via third party will not begin, and no such order shall be considered properly completed unless SUPER PC has provided notice to Customer that said order has been received, any such notice provided by said third party notwithstanding; and

 

(d)

 

All requests for any change in the status of any order must be transmitted directly to SUPER PC via the appropriate channel provided by SUPER PC, or if said channel is unknown to or unaccessible by Customer, by sending an email to status@multi-monitors.com or by calling SUPER PC's toll-free telephone number 1 (877) 320-8502 and choosing the menu option to check the status of an existing order. Any such request sent via and/or received from any third party is not guaranteed to be received, acknowledged, or honored.

 

(2)

 

Unless otherwise noted, orders are estimated to ship within fourteen (14) business days from the date of proper completion. Payment is considered received once SUPER PC has accepted delivery of money or the instrument of payment, or the information necessary and creditor's (bank's or other financial institution's) permission to charge a credit account.

 

(3)

 

Any verbal shipping representation made by SUPER PC or its designee or representative shall be considered informal and non-binding.

 

(4)

 

Any shipping representation made by SUPER PC's affiliate or other third party is hereby absolutely and completely disclaimed, and SUPER PC accepts no responsibility whatsoever therefor.

 

(5)

 

SUPER PC computer systems are assembled at our factory and then shipped directly to the End-user. Most software and peripherals items are shipped directly to the End-user from the supplier. Items on a single order may ship separately and arrive at different times.

 

(6)

 

As tracking numbers become available for each item shipped, they will be made available to Buyer. Standard delivery occurs between five (5) and seven (7) days from the date of shipment, but delivery dates cannot be guaranteed. SUPER PC offers expedited shipping at additional cost.

 

(7)

 

Orders are considered finished once all product has been shipped. If an order cannot be finished within the original estimated shipping time, a revised shipping date or statement regarding the reason for indefinite delay will be transmitted to the Buyer. If an order cannot be completed on or before the revised shipping date, a renewed delay notice will be sent and will require Buyer's consent to delay and will include a new shipping date or a statement regarding the reason for indefinite delay.

 

(8)

 

Buyer may cancel an order in whole or in part at any time until shipment. Orders and parts of orders that have shipped may not be cancelled.

 

(9)

 

SUPER PC upon request from customer may choose to expedite the production of any order, in which case SUPER PC will work to ship the part or parts expedited as quickly as reasonably possible. However, SUPER PC cannot guarantee that expediting an order will cause it to ship earlier than it otherwise would have. Therefore, expediting an order shall not be construed in any way to affect the most recent estimated ship date provided to the Customer by SUPER PC.

 

(10)

 

Customer must inspect all merchandise delivered and must notify SUPER PC within five (5) business days of any discrepancy between the order as-placed and the order as-delivered in order to return or exchange discrepant product. Notification must be made either by contacting status@multi-monitors.com, sales@multi-monitors.com, or by calling SUPER PC's toll-free number 1 (877) 320-8502 and referencing the order number for the merchandise in question. SUPER PC is under no obligation to exchange or refund discrepant products that have been opened or are for any reason not salable as new merchandise.

 

(C)

 

Returns and Refunds

 

(1)

 

Refunds for cancelled orders will be processed according to the method of payment. Orders paid with cash, cheque, or money order will be refunded by first-class mail within seven working days after the order is cancelled. Orders paid by credit will be paid by refunding the Customer's account or by canceling the credit transaction within one Customer's billing cycle after the order is cancelled. Refunds for orders paid by wire transfer or any other form of payment will be arranged with the Customer so that the refund is transmitted from SUPER PC within seven (7) working days after the order is cancelled.

 

(2)

 

Refunds will be processed according to the amount of the order that has shipped and the shipping costs associated with those orders. Orders for which none of the product has shipped will be refunded in full, including shipping, handling, insurance, and any other fees already collected by SUPER PC. For orders that have partially shipped, SUPER PC will refund as-charged plus applicable shipping, handling, insurance, and any other fees only for the items that have not shipped as of the date of order cancellation. For orders that include a flat shipping fee, shipping costs will be refunded only in the event that the entire order is cancelled.

 

(3)

 

Refunds will be processed according to the amount of the order that has shipped and the shipping costs associated with those orders. Orders for which none of the product has shipped will be refunded in full, including shipping, handling, insurance, and any other fees already collected by SUPER PC. For orders that have partially shipped, SUPER PC will refund only the items that have not shipped as of the date of order cancellation. Refunds for partially shipped orders will be refunded as-charged including applicable shipping, handling, insurance, and other fees. For orders that include a flat shipping fee, shipping costs will be refunded only in the event that the entire order is cancelled.

(4)

 

Returns are accepted for refund only for merchandise in like-new condition within five (5) business days of delivery. SUPER PC reserves the right to decline a return and refund at any time for any or no reason.

 

(5)

 

Requests for returns are accepted only by contacting status@multi-monitors.com with "Return Request" in the subject line.

 

(6)

 

Buyer agrees to pay for shipping for all merchandise returns. Buyer further agrees to have all merchandise returns insured during shipping at Buyer's cost. Delivery of and refunds for returned merchandise shipped without insurance may be refused by SUPER PC. Once returned merchandise is delivered to SUPER PC, it will be inspected to verify like-new condition within two (2) business days of receipt. Refunds will be issued within seven (7) business days of verification of condition. Merchandise returned for refund not in like-new condition will be returned to End-user along with a statement detailing the reasons for declining the return, and refund will be refused.

 

4. Arbitration

 

Any claim or controversy arising out of or related to these Terms shall be settled subject to the following:

 

(A)

 

Any and all rights to bring suit or other action in court are hereby abdicated, forfeited, and released, and any such claim or controversy shall be decided by binding arbitration;

 

(B)

 

Arbitration shall be invoked by filing a case for consumer arbitration with the American Arbitration Association according to the Association's procedures as specified on their website http://www.adr.org, by calling their toll-free number 1 (800) 778-7879, or by writing to:

 

American Arbitration Association

1633 Broadway, 10th Floor

New York, New York 10019;

 

(C)

 

Arbitration fees shall be paid by the party requesting arbitration;

 

(D)

 

Neither Customer nor SUPER PC shall in any way be liable for the other party's costs and fees incurred as the result of legal representation in any arbitration;

 

(E)

 

Any such decision arising out of said arbitration shall be completely and absolutely binding against both Customer and SUPER PC; and

 

(F)

 

Customer and SUPER PC shall retain their respective and mutual rights to settle privately any such claim or controversy until the decision of the arbiter is rendered, provided that as part of such private settlement, provided that items (C) and (D) of this section still apply.

 

SUPER PC LIMITED WARRANTY

 

WHAT IS COVERED

 

This warranty covers any defects in parts and workmanship in the original case, motherboard and everything mounted on it (such as the processor, memory, CMOS, etc.), any and all internal drives and cards, cables internal to the case, and the power supply and one (1) external power cable of your new SUPER PC computer system.

 

WHAT IS NOT COVERED

 

This warranty does not cover: accidental or incidental damage; consequential damage (the costs of repairing or replacing other property that is damaged when the warranted product fails); damage to intellectual property; damage caused by excessive use or abuse, pets, or acts of God; damage caused by any person who was not a party to the purchase of your new SUPER PC computer system; or damage caused as the result of transporting your new SUPER PC computer system. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

This service plan also does not cover software of any kind, including but not limited to viruses and spyware, or any damage caused thereby.

 

DURATION OF COVERAGE

 

This warranty commences on the date the product originally was shipped and lasts for one year.

 

This warranty is nullified and voided by transferring ownership of the computer, or by opening of the computer case by any person other than SUPER PC or someone under SUPER PC's specific direction. Voiding of this warranty also voids any service plan you may have purchased for your new SUPER PC computer system, regardless of when you purchased that service plan. Voiding a service plan, even before it comes into effect, does not entitle you to a refund.

 

HOW TO GET SERVICE

 

To get service, please call SUPER PC toll-free at 1 (877) 320-8502, and choose the menu option "for support with your SUPER PC." Alternatively, you may email support@multi-monitors.com.

 

To qualify for service under this warranty, you must be able to provide proof of purchase. Acceptable proofs of purchase include the SUPER PC order number for the computer covered under this warranty and its associated SUPER PC customer number and email address. There may be other acceptable proofs of purchase not listed here. For more information, please contact SUPER PC as specified in the previous paragraph.

 

WHAT SUPER PC WILL DO

 

SUPER PC to the best of its ability will perform an initial diagnosis of the product over the phone or via email. This may involve having you re-install the operating system before diagnosis. If you do not want to re-install the operating system, you may choose not to do it, but in skipping the re-install, you will incur at least out-of-pocket shipping costs to have the computer inspected by SUPER PC itself.

 

Based on the initial diagnosis, SUPER PC at its discretion may arrange for the computer to be serviced locally, in which case SUPER PC will locate, hire, and pay a local technician to service the computer. SUPER PC also will cover the cost of parts needed for the repair.

 

If SUPER PC chooses not to have the computer serviced locally or if for any reason the initial diagnosis is not performed, SUPER PC will service the computer itself. For service to be performed by SUPER PC, you must ship the product back to SUPER PC at your own expense. Once SUPER PC receives your product, it will perform a thorough diagnosis and notify you of the results within three (3) business days. If the defect is found to be the result of anything not covered by this warranty, SUPER PC at your option and expense will repair the product and return it to you, or simply will return the product to you at your expense. If the defect is found to be the result of something that is covered by this warranty, SUPER PC will repair the computer and return it to you at SUPER PC's expense.

 

If SUPER PC determines upon inspection that this warranty has been voided, you will be declined service. If this determination is made while the computer is in SUPER PC's possession, you must pay shipping costs up-front to have your computer returned to you. If this determination is made by a local technician hired by SUPER PC, you must reimburse SUPER PC for the local service before you do business with SUPER PC again. Failure to collect reimbursement before doing business with you again does not estop SUPER PC from collecting reimbursement at a later time.

 

WHAT TO DO IF YOU ARE NOT SATISFIED WITH SERVICE

 

If you believe that SUPER PC has not performed as stated in this warranty, you may submit a request for further consideration to the American Arbitration Association ("the Association"). You should make any such request by filing a case for consumer arbitration according to the Association's procedures as outlined on their website http://www.adr.org, by calling their toll-free telephone number 1 (800) 778-7879, or by writing the Association at:

 

American Arbitration Association

1633 Broadway, 10th Floor

New York, New York 10019.

 

You may not file suit against SUPER PC under the Magnuson-Moss Warranty Act until your claim has been submitted to the Association for informal dispute settlement and a decision has been reached, or you have waited 40 days for a decision following your submission of a Request for Dispute Resolution, whichever comes first. However, you may be entitled to file suit under state laws without waiting.

 

HOW STATE LAW AFFECTS THIS WARRANTY

 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

SUPER PC YEAR TWO SERVICE PLAN

 

GENERAL PROVISIONS

 

This document is an agreement between you, the purchaser, and SUPER PC, and is bound by the SUPER PC Terms of Service as posted on the website. If you cannot access the website electronically, you may request a copy of the SUPER PC Terms of Sale by calling SUPER PC toll-free at (877) 320-8502 and choose the menu option "for support with your SUPER PC," or by writing SUPER PC at

SUPER PC

Multi-Monitors.com

P.O. Box 11504

Murfreesboro, TN 37129.

WHAT IS COVERED

 

This service plan covers any defects in parts and workmanship in the original case, motherboard and everything mounted on it (such as the processor, memory, CMOS, etc.), any and all internal drives and cards, cables internal to the case, and the power supply and one (1) external power cable of your SUPER PC computer system.

WHAT IS NOT COVERED

 

This service plan does not cover: accidental or incidental damage; consequential damage (the costs of repairing or replacing other property that is damaged when the warranted product fails); damage to intellectual property; damage caused by excessive use or abuse, pets, or acts of God; damage caused by any person who was not a party to the purchase of your SUPER PC computer system; or damage caused as the result of transporting your SUPER PC computer system.

 

This service plan also does not cover software of any kind (including but not limited to viruses and spyware) or any damage caused thereby.

 

DURATION OF COVERAGE

 

This plan commences on the date the original warranty expires and lasts for one year.

 

This warranty is nullified and voided by transferring ownership of the computer, or by opening of the computer case by any person other than SUPER PC or someone under SUPER PC's specific direction. Voiding of this service plan, even before it comes into effect, does not entitle you to a refund.

 

HOW TO GET SERVICE

 

To get service, please call SUPER PC toll-free at 1 (877) 320-8502, and choose the menu option "for support with your SUPER PC." Alternatively, you may email support@multi-monitors.com.

 

To qualify for service under this plan, you must be able to provide proof of purchase. Acceptable proofs of purchase include the SUPER PC order number for the computer covered under this plan and its associated SUPER PC customer number and email address. There may be other acceptable proofs of purchase not listed here. For more information, please contact SUPER PC as specified in the previous paragraph.

 

WHAT SUPER PC WILL DO

 

SUPER PC to the best of its ability will perform an initial diagnosis of the product over the phone or via email. This may involve having you re-install the operating system before diagnosis. If you do not want to re-install the operating system, you may choose not to do it, but in skipping the re-install, you will incur at least out-of-pocket shipping costs to have the computer inspected by SUPER PC itself.

 

Based on the initial diagnosis, SUPER PC at its discretion may arrange for the computer to be serviced locally, in which case SUPER PC will locate, hire, and pay a local technician to service the computer. SUPER PC also will cover the cost of parts needed for the repair.

 

If SUPER PC chooses not to have the computer serviced locally or if for any reason the initial diagnosis is not performed, SUPER PC will service the computer itself. For service to be performed by SUPER PC, you must ship the product back to SUPER PC at your own expense. Once SUPER PC receives your product, it will perform a thorough diagnosis and notify you of the results within three (3) business days. If the defect is found to be the result of anything not covered by this service plan, SUPER PC at your option and expense will repair the product and return it to you, or simply will return the product to you at your expense. If the defect is found to be the result of something that is covered by this service plan, SUPER PC will repair the computer and return it to you at SUPER PC's expense.

 

If SUPER PC determines upon inspection that this service plan has been voided, you will be declined service. If this determination is made while the computer is in SUPER PC's possession, you must pay shipping costs up-front to have your computer returned to you. If this determination is made by a local technician hired by SUPER PC, you must reimburse SUPER PC for the local service before you do business with SUPER PC again. Failure to collect reimbursement before doing business with you again does not estop SUPER PC from collecting reimbursement at a later time.

 

WHAT TO DO IF YOU ARE NOT SATISFIED WITH SERVICE

 

If you believe that SUPER PC has not performed as stated in this plan, you must follow the procedures indicated in of the SUPER PC Terms of Service.

 

SUPER PC YEARS TWO AND THREE SERVICE PLAN

 

GENERAL PROVISIONS

 

This document is an agreement between you, the purchaser, and SUPER PC, and is bound by the SUPER PC Terms of Service as posted on the website. If you cannot access the website electronically, you may request a copy of the SUPER PC Terms of Sale by calling SUPER PC toll-free at (877) 320-8502 and choose the menu option "for support with your SUPER PC," or by writing SUPER PC at:

 

SUPER PC

Multi-Monitors.com

P.O. Box 11504

Murfreesboro, TN 37129.

WHAT IS COVERED

 

This service plan covers any defects in parts and workmanship in the original case, motherboard and everything mounted on it (such as the processor, memory, CMOS, etc.), any and all internal drives and cards, cables internal to the case, and the power supply and one (1) external power cable of your SUPER PC computer system.

 

WHAT IS NOT COVERED

 

This service plan does not cover: accidental or incidental damage; consequential damage (the costs of repairing or replacing other property that is damaged when the warranted product fails); damage to intellectual property; damage caused by excessive use or abuse, pets, or acts of God; damage caused by any person who was not a party to the purchase of your SUPER PC computer system; or damage caused as the result of transporting your SUPER PC computer system.

 

This service plan also does not cover software of any kind (including but not limited to viruses and spyware) or any damage caused thereby.

 

DURATION OF COVERAGE

 

This plan commences on the date the original warranty expires and lasts for two years.

 

This warranty is nullified and voided by transferring ownership of the computer, or by opening of the computer case by any person other than SUPER PC or someone under SUPER PC's specific direction. Voiding of this service plan, even before it comes into effect, does not entitle you to a refund.

 

HOW TO GET SERVICE

 

To get service, please call SUPER PC toll-free at 1 (877) 320-8502, and choose the menu option "for support with your SUPER PC." Alternatively, you may email support@multi-monitors.com.

 

To qualify for service under this plan, you must be able to provide proof of purchase. Acceptable proofs of purchase include the SUPER PC order number for the computer covered under this plan and its associated SUPER PC customer number and email address. There may be other acceptable proofs of purchase not listed here. For more information, please contact SUPER PC as specified in the previous paragraph.

 

WHAT SUPER PC WILL DO

 

SUPER PC to the best of its ability will perform an initial diagnosis of the product over the phone or via email. This may involve having you re-install the operating system before diagnosis. If you do not want to re-install the operating system, you may choose not to do it, but in skipping the re-install, you will incur at least out-of-pocket shipping costs to have the computer inspected by SUPER PC itself.

 

Based on the initial diagnosis, SUPER PC at its discretion may arrange for the computer to be serviced locally, in which case SUPER PC will locate, hire, and pay a local technician to service the computer. SUPER PC also will cover the cost of parts needed for the repair.

 

If SUPER PC chooses not to have the computer serviced locally or if for any reason the initial diagnosis is not performed, SUPER PC will service the computer itself. For service to be performed by SUPER PC, you must ship the product back to SUPER PC at your own expense. Once SUPER PC receives your product, it will perform a thorough diagnosis and notify you of the results within three (3) business days. If the defect is found to be the result of anything not covered by this service plan, SUPER PC at your option and expense will repair the product and return it to you, or simply will return the product to you at your expense. If the defect is found to be the result of something that is covered by this service plan, SUPER PC will repair the computer and return it to you at SUPER PC's expense.

 

If SUPER PC determines upon inspection that this service plan has been voided, you will be declined service. If this determination is made while the computer is in SUPER PC's possession, you must pay shipping costs up-front to have your computer returned to you. If this determination is made by a local technician hired by SUPER PC, you must reimburse SUPER PC for the local service before you do business with SUPER PC again. Failure to collect reimbursement before doing business with you again does not estop SUPER PC from collecting reimbursement at a later time.

 

WHAT TO DO IF YOU ARE NOT SATISFIED WITH SERVICE

 

If you believe that SUPER PC has not performed as stated in this plan, you must follow the procedures indicated in of the SUPER PC Terms of Service.